Refund policy

Return & Refund Policy for SOMAAQ™ Ashwagandha

Overview

At SOMAAQ™, we are committed to the quality of our products. Due to the nature of our health and wellness supplements, we do not accept returns for "change of mind" or general dissatisfaction. We only accept returns or provide replacements if your order arrives damaged or with a compromised safety seal.

Reporting Damages & Issues

Please inspect your order immediately upon reception. If the item is defective, the packaging is damaged, or you receive the wrong product, you must contact us within 48 hours of delivery to be eligible for a resolution.

To report an issue, please email hello@somaaq.com with your order number and clear photographic evidence of the damage.

Returns & Replacements

If your claim is verified, we will work to make it right:

  • Return Authorization: Please do not ship items back without prior approval. If we require the damaged item to be returned, we will provide a prepaid shipping label, and the company will cover all associated shipping costs.

  • Return Address: All authorized returns must be sent to:

    SOMAAQ™ Saraswati Nagar, Near Vijaya Bank Flat no 0, Saraswati Nagar Bahraich, Uttar Pradesh, 271801, India

Refunds

  • Inspection: Once we receive and inspect the returned damaged item, we will notify you of the approval status of your refund or replacement.

  • Processing Time: If a refund is approved, it will be automatically processed to your original payment method within 10 days.

  • Delays: Please note that bank or credit card processing times vary. If you have not received your refund after 15 business days, please contact us at hello@somaaq.com.