Cancellation policy

Cancellation & Returns Policy

Order Cancellations

We understand that sometimes plans change. If you wish to cancel an order for SOMAAQ™ Ashwagandha, you may do so within 1 hour of placing your order, provided it has not yet been processed for shipping.

To request a cancellation, please contact our support team immediately at hello@somaaq.com. Once an order has been processed and shipped, it can no longer be canceled.

Returns & Exchanges

Given the nature of our health and wellness products, we are committed to ensuring you receive your order in perfect condition.

  • Damaged or Opened Items: We do not accept returns or exchanges for change-of-mind purchases. However, if your order arrives with the box damaged or the product seal already broken, please notify us within 48 hours of delivery.

  • Process for Damaged Goods: To report a damaged or opened shipment, please email hello@somaaq.com with your order number and clear photographic evidence of the damage.

  • Resolution: Upon verification of the damage, we will arrange for a replacement to be sent to you at no additional cost or provide a full refund, depending on stock availability.

Subscription & Pre-orders

Please note that we currently operate on a manual re-order basis. We do not offer subscription services or pre-order models at this time. Every purchase is an individual order fulfilled from our current inventory.